Refund policy

RETURNS

FEMEVY accepts eligible return requests within 30 days after delivery. Items must be unworn, unwashed, unused, in original condition, with original packaging and tags attached. Contact us before sending anything back so we can provide the correct instructions and return address.

Return items in protective packaging and include your order number. Keep proof of shipment until the return is received. Do not send a return to the address on the original parcel unless we confirm it is the correct return address.

HYGIENE-SENSITIVE ITEMS

For health and hygiene reasons, intimate apparel, underwear, adhesive products, nipple covers, shapewear and similar personal-use items may be excluded from return if worn, used, or unsealed where an applicable seal is provided, to the extent permitted by law. This does not limit any mandatory withdrawal or consumer rights.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If an item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery at contact@femevy.com. Include your order number, a description of the issue, and clear photos of the item and packaging. We will review the report and arrange an appropriate remedy under applicable law.

EUROPEAN UNION RIGHT OF WITHDRAWAL

If you are a consumer in the European Union, you may withdraw from an eligible distance purchase within 14 days after you, or a person you designate (other than the carrier), receive the last item in the order, without giving a reason. To exercise this right, notify us at contact@femevy.com before the period expires and identify the order. You may use any clear statement of withdrawal.

FEMEVY pays the return shipping cost for eligible EU withdrawal returns. We will provide return instructions. We will reimburse the standard delivery cost paid for the order where required by law; any additional cost for a more expensive delivery option is not refundable unless required by law. We may withhold the refund until we receive the returned goods or proof that they were sent, whichever occurs first, as permitted by law. You are responsible only for any diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Eligible EU orders may be cancelled free of charge before they are processed for shipment. If the parcel has already shipped, use the return process above. Exceptions to the right of withdrawal apply only where permitted by law, including qualifying sealed goods unsuitable for return for health or hygiene reasons after unsealing.

REFUNDS

After receiving and inspecting a return, we will email you whether the refund is approved. Approved refunds are sent to the original payment method. Your bank or payment provider may need 5–10 business days to post the refund. If a refund is declined, we will explain why and any available next step.

Refunds do not affect your statutory rights. Gift cards, personalized products and items clearly identified as final sale are not returnable unless required by law. Hygiene-related exclusions apply only as described above.

CONTACT

For return instructions or help, contact FEMEVY at contact@femevy.com or +1 754-714-3120. ANG DIGITAL BUSINESS LLC, 911 E Atlantic Blvd, STE 101, Pompano Beach, FL 33060, United States.